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Why Book With Us?
  • Personalized consulting
  • Flexible hours
  • Your travel advocate
  • Competitive prices
  • Travel advice/recommendations

About Us

GERO TRAVEL is a full service Travel Agency formed in 2006 by Gene and Rosalie Payne. We have combined personal travel experience of over 25 years. Prior to founding our company we worked in various management capacities in the financial industry.

GERO TRAVEL, a travel provider with online booking capabilities, provides a personal touch to every customer contact. We are the only people who will answer the (239) 573-9674 phone and respond to your E-Mails. We offer the absolute best customer service available and promise to have your best interests at heart. In 2011 Rosalie received the Accredited Cruise Counselor (ACC) designation from Cruise Line International Association (CLIA). In 2012 she was named a Master Cruise Counselor (MCC) and in 2013 she became an Elite Cruise Counselor (ECC). In 2016 we were recognized by Gulfshore Life magazine as the Best of Travel Agencies in Lee County. Also we were a top 3 finalist for the Gulfshore Business magazine's award for the Best Travel Agency in Lee and Collier Counties combined. 

GERO TRAVEL can send you to some of the best resorts and on the finest cruise ships in the world. You can start the process with one phone call. We will make all the arrangements, sort out all the little details, and relieve you of all the hassles. All at no additional cost to you.

GERO TRAVEL can help you fulfill your dream of a lifetime honeymoon with a romantic getaway. Whether it's a cruise, tour, all inclusive resort, or a customized package GERO TRAVEL can make it happen. Additionally, there is a Honeymoon Registry available.

GERO TRAVEL is affiliated as an Independent Contractor with Montrose Travel, a Virtuoso® member. Montrose is a nationwide Top 50 travel company established in 1956. They are a stable, financially secure multi-million dollar company with products and services that will enable us to fulfill your every need. We eagerly look forward to the opportunity to work with you on all your travel needs.

ACCOMPLISHMENTS:

Awarded Best Travel Agency in Lee County by Gulfshore Business Magazine(2016).                                                                                                                                                                                                                         

Top 3 Finalist for Best Travel Agency in Lee/Collier Counties by Gulfshore Life Magazine (2016).                                                                                                                                                                                             

Rosalie Payne, MCC (Master Cruise Counselor)

Rosalie Payne, ACC (Accredited Cruise Counselor)

Rosalie Payne, ECC (Elite Cruise Counselor)

Rosalie Payne, Celebrity 5 Star Academy Graduate

Gene Payne, CSS (Certified Sandals Specialist)

Rosalie Payne, Bachelor's of Fun CCL University

Rosalie Payne, Regent Seven Seas University

Rosalie Payne, MBA (Certified Monograms Booking Agent -Globus)

Rosalie Payne, HSS (Hotel Sales Specialist - Marriott)

Rosalie Payne, Globus Tour Expert

 

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Testimonials

Many thanks, Rosalie, for all your hard work on our behalf. You did a great job in researching and booking our last cruise. We really like the personal touch we get when dealing with you. We'll definitely be back.

Paul & Eileen

DEAR ROSALIE, TX FOR ALL YOUR HARD WORK.

Joy

Rosalie is the answer to the question, Why use a travel agent? She is very professional and her customers always come first. She takes the stress out of travel, and it's always a pleasure working with her.

Karen

Thank you, Rosalie, for your professionalism and attention to detail in helping us plan our dream cruise to the Amazon. Your relentless research and hands-on approach made our planning efforts . . . effortless. Thank you.

Patty & Joe Duncan

I don't know about the rest of the gang, but I am excited. Gary and I want to let you know how much we appreciate your keeping us posted of what's going on. And, all the hard work you have put into this cruise. I am so very happy to have you as my friend. Love you girlfriend.

Karen & Gary

With everything so computerized now, it is nice to know you can speak to Gene or Rosalie about travel. They have cruised on different liners and visited many islands. Their experience will make your vacation the best!

Michelle

GeRo Travel is very timely and professional in all their correspondence. They are friendly, courteous and helpful with mutual networking opportunities. I recommend GeRo Travel for all future traveling destinations.

Diane Samuelson

Yes we had a wonderful time and a lot of that was because of you. You did a wonderful job at planning our vacation and we want to thank you. In about 3 years we celebrate our 25th wedding anniversary and we plan on going on a cruise again, and this time the eastern part. So I'm sure you will hear from us. Thanks again and as soon as I get my pictures downloaded I will send some.

Sandy Wilds

Just returned from a 7-day cruise on Royal Caribbean's Allure of the Seas. From the beginning of the planning more than a year earlier until the last bag was unpacked at home, Rosalie and her most capable assistant did outstanding work ensuring that all phases of the cruise were accomplished flawlessly. Confirmation of accommodations, upgrades, price changes and travel arrangements were constantly monitored by Gero Travel. "Thank you," Rosalie, for a most wonderful cruise.

Carol & George

"Just got back from a beautiful cruise on The Allure of the Seas! We were well taken care of as usual before, during, and after by our wonderful travel agents at GERO TRAVEL! We were upgraded from an inside stateroom to a balcony suite which was fabulous and were treated with an on board credit and yummy cupcakes from our friend Rosalie Payne. Thanks for another great vacation. It definitely pays to have someone in the travel business looking out for you!"

Laura Bruckman

"Thank you Rosalie for an amazing trip to Italy and Spain!! Everything from start to finish was perfect. All our transportation, private guides, hotels were wonderful. Everyone was wonderful and your attention to detail paid off. We appreciate you helping us with everything!! Your choice of Hotels was superb!! It was a trip to be remembered. Jimmy and I thank you and will definitely use you again. You're the best!!"

Debbie A.
Call Us

Speak to one of our many experienced personal vacation planners and start planning your travels today.

239-573-9674
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Please email your feedback to: rosalie@gerotravel.com

Give the Gift of Travel!

There's no better gift than that of a new destination, vacation retreat or cultural experience.

"To travel, to experience and learn: that is to live." - Nepalese mountaineer, Tenzing Norgay

Travel vouchers are available for any amount and can be used for any service or travel booking we offer. Contact our Travel Specialists to help you discover our many vacation and travel options. Our vouchers are flexible, easy to use and can be customized for any occasion. The possibilities are endless!

Purchase a travel voucher for...

  • Employee Awards
  • Birthdays
  • Anniversaries
  • Weddings
  • Graduations
  • and more!

Call or email us today and give a gift they will never forget... a wondrous gift of travel.

We value your privacy. As such, we understand that making purchases online involves trust on your part. We take that trust seriously and make it our highest priority to ensure that your personal information is held in the strictest confidence.

  • Our agency retains only that information which you voluntarily give to us.
  • We use your personal information only for the purpose of responding to and processing your travel request.
  • We will only share your personal information with authorized suppliers that perform specific functions on our behalf as required by you.
  • We will not ever sell your personal information to any third party.
  • We provide you with the choice and the control over the collection and use of your personal information. You may update, correct or remove your personal information at any time.
  • We make this Privacy Policy available to you on our home page and at every point where personal information is being requested.
  • And, to provide you with the best available quality service; your call may be recorded.

The information we collect

This notice applies to all information collected or submitted on this website. On some pages, you can purchase travel, make travel requests, and register to receive marketing specials. The types of personal information collected on these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you would like to refer a friend to our agency, you will need to submit that individual's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Email address
  • Phone Number

Traveler profile information

We collect personal information in the form of a profile when a reservation is made. In addition to personal information, we may also collect personal preferences such as seat requests, special meal requests, frequent flyer programs and membership numbers.

If you are purchasing travel for someone other than yourself or for someone who is accompanying you on travel purchased through us, we may collect personal information about that individual also. Please obtain the consent of other individuals prior to providing us with their personal information.

The way we use information

We use the information you provide about yourself when placing a travel reservation only to complete your request. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to confirm a reservation and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete your travel request.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our marketing specials as well as updates on new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can unsubscribe from this service by either sending an email with "unsubscribe" in the subject line through our Contact Us page that includes your associated email address and street address or by following the instructions on the email you receive.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Use of cookies

When you visit our site, we may place a "cookie" on your personal computer. A cookie is a small data file that is transmitted between computers to help us recognize you when you return to our website. Any information stored in the cookie is encrypted, so no one can view the data it contains through unauthorized access to your computer. Most Internet browsers automatically accept cookies. You can, however, instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from any site you may visit.

We may also have third-party advertisers on our site. The third-party advertisers are required to perform a rigorous approval process to ensure a secure site structure. No personal information about you is shared unless you give us permission to do so. Third-party advertiser may use anonymous information about your visits to their site in order to provide advertisements about travel-related goods and services in which you may be interested.

How you can access or change your personal information

You can access all your personally identifiable information that we collect online and maintain by reviewing My Profile information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Children

Any minor - under the age of 18 - is not eligible to register for or use the services of this website. We encourage parents to play a central role in their child's online activities and should monitor the sites visited to ensure the child's privacy is being protected.

Changes to our privacy policy

This Privacy Policy was produced and posted on September 29, 2003. We reserve the right to modify or amend this Privacy Policy at any time and for any reason. If changes are of a material nature, we will prominently display those changes prior to implementing the change.

How to contact us

Should you have other questions or concerns about these privacy policies, please contact us.

Partnerships for Success

We operate with high integrity. We've got your back.

ARC

The Airlines Reporting Corporation is an airline-owned company offering travel products and services, ticket distribution and settlement through a variety of channels in the United States, Puerto Rico and the U.S. Virgin Islands. ARC is the information hub of the $85 billion travel industry.

ARTA

Association of Retail Travel Agents - Designed to be the one-stop resource for professional travel retailers, ARTA has agent tools, columns and articles on selling travel and the travel business.

ASTA

American Society of Travel Agents is the world's largest association of travel professionals. Their 20,000-plus members include travel agents, tour operators, cruise lines, hotels, car rental companies, etc. They are the leading advocate for travel agents, the travel industry and the traveling public.

CLIA

Cruise Lines International Association - the official trade organization of the cruise industry, Cruise Lines International Association (CLIA) also works in partnership with nearly 17,000 affiliated travel agencies throughout North America to ensure the highest caliber of cruise sales expertise and service for cruise vacationers.

Virtuoso Travel Network

Virtuoso is a network of the best luxury travel agencies with more than 15,200 members worldwide. They represent the best of the best in travel, with an extensive portfolio of preferred partners. Members of the consortium have access to global connections and VIP status with various travel suppliers.

IATA

International Air Transport Association - Originally founded in 1919, IATA brings together approximately 265 airlines, including the world's largest. Flights by these airlines comprise more than 95 percent of all international scheduled air traffic.

IATAN

International Association of Travel Agents Network - IATAN's mission is to promote professionalism, administer meaningful and impartial business standards, and to provide cost-effective products, services and educational programs that benefit the travel industry.

NACTA

The National Association of Career Travel Agents (NACTA) is the foremost Travel Industry Association dedicated to providing the finest education, training, networking and representation in support of Career Travel Consultants.

PATH

The Professional Association of Travel Hosts, Inc. (PATH) is the only travel industry association with a membership comprised of the leading top U.S. Host Agencies. Members adhere to strictly enforced operating standards and business practices.

ASTA

American Society of Travel Agents - ASTA's Green Program consists of educational and promotional resources that enable travel agents and suppliers to increase their knowledge of travel's impact on the environment and highlight to consumers their commitment to keeping travel an environmentally friendly business.